AIOne QR on the packing slip — answers in seconds

Help every customer with setup after delivery

UseMate is an AI helper that answers “how do I set this up?” and “it stopped working” from your own product guides — so a small problem becomes a fix, not a refund.

Start free How it works
24/7answers
5languages
$0to start

QR on the packing slip

One scan opens help for that exact order — no login.

Answers from your guides

Upload a manual once. The AI only answers from it.

Your team, when needed

Hard cases come to you with the whole chat attached.

Why UseMate

Most returns are a question nobody answered in time

The usual way

“It doesn’t work”Day 2
Refund requestDay 3
Return label + shippingDay 5
  • The product was fine — it just needed one setting
  • You pay shipping twice and lose the sale
  • The customer doesn’t come back

UseMate

Help after delivery, before the refund

  • The shopper gets help in seconds, from your own guide
  • Most problems are setup or care — fixed in a few steps
  • Exchange or store credit offered before a refund
  • A person takes over the moment the AI isn’t sure
  • Every saved sale counted on your dashboard
See plans from $0

Features

Everything after “Delivered”

Pick one to see what UseMate does.

Answers that come from your product, not the internet

The shopper scans the QR on the packing slip or taps “Get help” on the order page. UseMate knows the order and answers from your guide, step by step.

  • Opens for the exact order — no login
  • Answers only from your guides and quick answers
  • Hands over to your team when unsure
  • Live replies in the chat and by email
yourstore.com/apps/help

The AI knows

The order and what’s in it
Your guide for that product
Your quick answers
The last 10 messages

It never

Makes up an answer
Refunds on its own
Shows other orders
9:41Your Store5G
How do I pair it with my phone?
Hold the power button for 5 seconds until the light blinks blue, then pick “Aura” in Bluetooth.
Done, thanks!
From your guide, page 2

One customer

From “it’s broken” to five stars in four minutes

Without help, Sarah asks for a refund. With UseMate she gets the one step her product needed — at 8:31 pm, when your team is offline.

$49sale kept
4 minfrom scan to fixed
0emails for your team
  1. Mon 14:10Shopify

    Order #1042 delivered

    Getting-started email sent

  2. Tue 20:31QR

    Sarah scans the packing slip

    Help opens for her order

  3. Tue 20:31AI

    “The mist stopped”

    Answer from page 4 of your guide

  4. Tue 20:33AI

    Fixed in 2 steps

    No refund, no return label

  5. Tue 20:34Review

    5 stars, and a review

    Asked only because it worked

How it works

Live in an afternoon

Three steps from install to your first fixed order.

  1. 01 1 minute

    Install from Shopify

    One click from the Shopify App Store. Orders and products are read automatically.

    UseMate
    Shopify app
    Add app
  2. 02 10 minutes

    Add your product guides

    Upload a manual or write a few quick answers. Test a question to see the answer.

    3 guides ready
  3. 03 Same day

    Add the QR, then relax

    Paste one snippet into your packing slip. Shoppers scan it; you watch the fixes come in.

    Fixed by AI64%
    212 chats this month
    Sales saved$1,240
    Swaps and store credit

Pricing

Pay less than one saved return

Every plan is on your Shopify bill. Over your chats? New chats go to your team.

Free

Try it on real orders

$0/month

Start free
  • 50 AI chats / month
  • QR codes + order page help
  • After-delivery + review emails
  • Save-the-sale offers
  • Your logo on the help page and emails
  • Every language you choose

Starter

For a growing store

$19/month

Choose Starter
  • 300 AI chats / month
  • QR codes + order page help
  • After-delivery + review emails
  • Save-the-sale offers
  • Your logo on the help page and emails
  • Every language you choose
Most popular

Growth

Save sales, not just answer

$49/month

Choose Growth
  • 1,500 AI chats / month
  • QR codes + order page help
  • After-delivery + review emails
  • Save-the-sale offers
  • Your logo on the help page and emails
  • Every language you choose

Pro

Every language, the most chats

$99/month

Choose Pro
  • 5,000 AI chats / month
  • QR codes + order page help
  • After-delivery + review emails
  • Save-the-sale offers
  • Your logo on the help page and emails
  • Every language you choose

More in the box

And everything around the answer

Know what breaks, what saves sales, and what your guides are missing.

See the money UseMate saves

Chats, fixes, saved sales and handovers — plus the products that cause the most refunds and the questions nobody answered yet.

QR codes to print

A signed QR per order on the packing slip, or product cards for the box.

Speaks their language Pro

Answers in the languages you choose, from guides written in one.

A person, the moment it matters

Safety questions, refunds and anything the AI isn’t sure about go to your team by email — with the order and the whole chat. Reply in the app or from your inbox; the shopper sees it live.

FAQ

Questions, answered

What store owners ask us most about the AI, refunds and data.

Still stuck?

Write to support@usemate.io — the UseMate team replies.

Only from your product guides, quick answers and the shopper's order. If the answer isn't there, it says so and hands the chat to your team — it never makes things up.

Get started

Ready when you are

UseMate lives inside your Shopify store — no new account, no new password. Install it from the Shopify App Store, or open it any time from your Shopify admin under Apps → UseMate.

Open in Shopify admin Compare plans

Free plan · No credit card · Upgrade any time from Settings → Plan